About

Abhinav Raj Singh is a Senior TechOps Engineer at Paytm with over 6 years of experience in Linux Administration and Scripting. He holds a B. Tech in Computer Science Engineering and has a Linux Server Administrator Certification from Tech Mahindra. Abhinav is a skilled IT professional with expertise in Managed Services, L2 Application/Product support for web-based and java-based applications following ITSM best practices. He is proficient in handling DNS, HTTP, NFS, Samba, DHCP, FTP, and has hands-on experience with SQL queries. Abhinav has a strong analytical skillset and proficiency in production support and deployment of applications, networks, and systems. He collaborates with multiple stakeholders, including customer units, L1 support, Tier2, product design units, and configuration teams to drive quick resolutions on emergency CSRs. Abhinav has worked on multiple ticketing tools/defect tracking tools like IBM Salesforce, Jira, BMC Remedy and has recreated and verified complex performance and environmental issues with limited/full access to the production environment. Abhinav is an expert in troubleshooting web application issues, debugging Linux server issues, and network-related issues. He takes the lead on outages and assists team/stakeholders in getting out of it. Abhinav has 24X7 support for planned/unplanned activities and has joined outage meetings with the team for P1/Sev-1 incidents for all applications, which involves engaging key stakeholders, providing business impact statements, working on the path forward, and staying on the WebEx/Skype Bridge till the complete resolution. Abhinav has previously worked as a Senior Consultant at Capgemini and a Senior System Engineer at Altran. He has a Bachelor of Technology in Computer Science from Priyadarshini College of Computer Science. Abhinav's Tech Stack includes SQL, Web, product designer, Salesforce, Python, and Java. Abhinav has relevant experience of 8.86 years and is seeking an opportunity to work in an environment where the organization can take the best out of him, upgrade his skills, and effectively contribute to the progress and goals of the organization.